Frequently Asked Questions
Is free delivery available?
Yes, all orders to Australia that are over $149 will receive free standard delivery.
How much is shipping?
Australian Orders:
For all orders under $149, we charge a flat shipping rate of $9.90 for Standard Shipping and $19.90 for Express Shipping
Do you ship internationally?
Yes, we ship to Australia, USA, New Zealand, United Kingdom, and Canada.
How long will it take for my order to arrive?
Standard Shipping to any Australian address can take anywhere between 2-6 business days. Express Shipping is 1-2 business days.
Should you be unsure if the product will arrive in time for a specific date, please feel free to send us an email before you place your order.
Is Illumi Lights located in Australia?
Yes, we are an Australian owned and operated business. Our products are shipped from our Melbourne warehouse.
However, USA orders for our LED Rechargeable Wall Light are shipped from within USA.
What payment methods do you accept?
We accept MasterCard, Visa, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and AfterPay.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorised and approved. Your credit card information is not stored on our servers.
How can we contact you?
If you have any further questions or queries, please email us at support@illumilights.com.au